1on1VideoCallVideo Call Help for 1on1VideoCall
Starting a call
Open video matching and follow the prompts for your account and device.
Camera not working
Check the browser’s permission for this site. Close other apps using the camera, then return to matching and try again.
Test your camera on VideoCallTest
No sound during a call
If the other person cannot hear you, check your mute setting and microphone input. If you cannot hear them, check your output volume and Bluetooth connection.
Test your microphone on VideoCallTest or test your speakers on VideoCallTest.
Camera permissions on iPhone Safari
Open this site in Safari and review its camera and microphone settings. Permissions are granted separately for each website. Stop any device test before returning here to retry.
Connection problems
Check that your internet connection is stable. If the issue continues, end the current session before opening matching again.